FAQs
Where is Helm Coffee based?
Helm Coffee is proudly based in Indianapolis, IN. We are an LGBTQ+ and women-owned specialty coffee roaster committed to delivering high-quality, ethically sourced coffee.
What makes Helm Coffee different?
We believe in approachable specialty coffee—making high-quality, craft-roasted coffee accessible to all. Our focus is on community, connection, and curiosity, and we carefully source our beans to ensure ethical and sustainable practices.
How do you source your coffee?
We work directly with farmers and ethical suppliers to ensure our beans are sustainably sourced and fairly traded. Our mission is to support responsible farming while delivering the best-tasting coffee.
How should I store my coffee?
To maintain freshness, store your coffee in an airtight container in a cool, dry place—away from light, heat, and moisture.
Do you offer whole bean and ground coffee?
Yes! We sell both whole bean and ground coffee. If you prefer pre-ground coffee, we offer various grind sizes to match your brewing method.
What grind size should I choose for my brew method?
- Coarse: French press, cold brew
- Medium-Coarse: Chemex
- Medium: Drip coffee makers, pour-over (V60)
- Fine: Espresso machines, AeroPress
If you're unsure, whole bean is the best option, and you can grind it fresh for the best flavor!
What is the best way to brew your coffee?
There’s no one-size-fits-all answer, but we recommend using a scale and fresh filtered water to get the most out of each brew.
How long does shipping take?
We aim to roast and ship orders within 3-5 business days. Standard shipping times vary, but most U.S. orders arrive within 5-7 business days after roasting.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor its delivery status.
Do you offer wholesale partnerships?
Yes! If you're interested in serving or selling Helm Coffee at your café, restaurant, or business, send us an inquiry—we’d love to work with you.